Management is plainly unprofessional.
Sometimes rude in their ways of communicating.
I have felt intimidated and treatened about “off boarding” if my KPI is not above 91%. I have been on the job less than a year.
As many have said, the KPIs are insane. Education resources are lacking and sometimes obsolete. Most of the learning you have to do it by yourself while you go at it. Yet they expect you to achieve their unreasonable goals.
Feedback for improvement is basically “do better”. The TL
To achieve their goals, you must be childless, neurotypical and you mustn't have a day where you feel sick or bad.
Rare from a company that prides themselves with giving work-life balance and being inclusive.