Pros
Lots of the staff are young, bright and enthusiastic. Projects can involve being very resourceful and inventive, meeting and talking to interesting people.
Cons
The research itself is very rote and shallow, it's really market research and a lot of the emphasis is on making shiny things to impress clients (having glossy photographs to illustrate reports) rather than data collection and analysis. This is okay as there's obviously a place for market research, but you are constantly lectured to and told that its 'innovative' social research, while it is plainly neither. High turnover means that projects are run by very inexperienced staff and it shows. You will hear a lot of gushing about flexible, innovative, startup-style ways of working, but the reality is lots of people working very inefficiently and in an very uncoordinated ways as well as keeping as many entry-level staff as possible on projects to keep costs down. Management constantly badmouth ex-members of staff and blame them for ongoing issues (with disorganised data-management etc) but this seems to be an endemic problem at the company. A bullying and borderline cult-like atmosphere: Strange biweekly meetings where you have to talk about your 'personal growth', and listen to two hours of other people spouting similar self-help platitudes. You are constantly given the most offensively anodyne airport-bookshop pop sociology books to read and expected to take them seriously. Constantly given very personal and invasive criticism by management and subject to really weird mind-game stuff as many have pointed out (as well as some deeply offensive and unsettling comments by the managing director, who seems to fancy himself a real controversialist). There are dark mutterings from other staff members but there's a very oppressive atmosphere that induces everyone to act super sunny all the time. Overall a very emotionally draining place to work with little in the way of professional reward but an awful lot of head-messing stuff to go along with it. I would suggest working anywhere else.