High-Perk Environment Overshadowed by Systemic Bias and Retaliatory Leadership - Anonymous employee RepeatMD Employee Review

Engaging work that keeps you interested. Fun environment if you like fast paced days. Company does a great job of retaining talent and pushing out folks who make everyone else's life harder

Sometimes have to work on the weekend. Wish it could be fully remote

The paycheck, which is average at best for the scope and pressure of the role.

The product is frequently sold to businesses that are not an ideal fit. It is also not operationally essential for most med spas, which makes even successful accounts vulnerable to churn during financial downturns. With significant feature overlap in the market, retention is often challenging for reasons outside the control of customer-facing teams. When accounts struggle or cancel, the financial impact is pushed onto Customer Success and Onboarding through withheld bonuses and performance goals tied to variables they do not influence. These teams are also not given consistent access to performance metrics, we never knew where we stood or what the yardstick would be. Compensation is structured around outcomes ICs have little authority to affect, creating ongoing burnout and resentment. Feedback from the front lines rarely results in meaningful operational change, and psychological safety is low. There has been a visible push to position the company as operating in the AI space without a clearly defined strategy or demonstrated value for customers or internal workflows. Public messaging about AI replacing roles has further contributed to low morale among staff. There is little to no defined career path or internal growth structure for individual contributors. Consider this role only if you need immediate employment. This environment is difficult to sustain long term. We were continually asked by the CEO or other leadership during my tenure to post positive reviews to Glassdoor.