7 May 2019
Redrock Consulting Response
7yThanks for your comments and whilst we can’t always get it right there are many points that I must address.
In the Pros section of your review you write that we have pizza and beer from 5.30. We actually all stop at 4.15pm for pizza and beer and everyone is out the door by 4.30 on Fridays. But we are very glad you think it’s a pro even with if yo thought it was later than it was!
In terms of cons, there are some things which you report which I do not recognise as part of the RedRock culture, at all. Our Directors are all very hands on, and enjoy daily interaction with our employees at all levels. We believe this is part of what makes RedRock so good. There are very few companies where as a new starter you have 1 on 1 training with Directors who are experts in the field. In fact, you will see from many of our other reviews that this is one of the things that RedRockers love about us! We’re sorry if you experienced, what you call “public shaming”, that’s certainly not something we advocate at RedRock and not something I recognise as being part of what we do.
You mention that you were given work with a very quick turnaround, we appreciate this can be extremely stressful, but unfortunately, we are a business which thrives on a fast pace. Our Consultants, who I assume is who you are referring to as our “more senior colleagues”, have every right to try to work the roles they chose and to decide how they work with Junior Resourcers. We know this can be frustrating, which is why we have designed our training programme to encourage and develop our Resourcers into Consultants to give them the chance to operate their desk as they chose. We completely understand that the fast paced and competitive nature of the business isn’t for everyone and to that end, we’ve improved our recruitment process by adding in a psychometric game so that we now only employ people who are up for the challenge – and it’s working! More on this here… https://www.redrockconsulting.co.uk/knowledge/gaming-recruitment-personalities
Your feedback on our training is spot on and we can acknowledge that when you joined us our training wasn’t up to scratch. This is why we have completely redesigned our training programme so that it is now structured and specifically designed to take people with no sector expertise to, what we believe to be, some of the best consultants in the UK. We accept that had this training been in place during your short tenure with us then your probation period may not have needed to be extended and there would have been no tears and you would still be with us. In a recent staff survey, which paced us as 11th Best Small company to work for in the UK (and the best Recruitment company in the South West – no biggie!) our employees “strongly agreed” that our training programme gave them all the knowledge and tools they needed. If you want to read more about our training programme have a look at this … https://www.redrockconsulting.co.uk/knowledge/joining-redrock-pathway.
Our staff turnover is actually well below the industry average. Our recent listing in the Sunday Times Best Companies awards independently acknowledges this.
I could go on but in summary, criticism is always welcome and it has without doubt influenced the changes we have implemented in recent years but spurious comments of this kind are unfair, incorrect in all but one aspect and simply a free shot.
If you would like to specifically address and of the issues you have raised, then I welcome you to email me at mary.hilitch@redrockconsulting.co.uk to discuss further.