Literally everything. Where to even start? There used to be four partners and they are now down to 1.5. One was fired for demanding that the majority partner sign over control because of substance abuse issues. The one with substance issues has “stepped away” but continues to meddle with clients disrupting daily business. The .5 partner is basically a ghost that spends all his time golfing, bringing us to the remaining partner and worst of all, Scott. I would say avoid him at all costs but it’s impossible to do so. He does not understand personal boundaries or professionalism and involves himself in every aspect of the company often disrupting process and causing chaos. Wherever he goes a cloud of destruction and anxiety follows. He will email you at 3am bleeding screenshots with 6 question marks over something that could and should wait until business hours. He will monopolize your personal time and manipulate you to work around the clock to be acknowledged as a hard working team player, even though you’re salaried. He will promise you compensation based on metrics that never get defined and then get angry when you insist on clarity. He will act like paying you what you were promised and what you’ve earned is throwing you a bone. He will over share about his self induced personal issues and gossip about everyone, to everyone. This is one of his tactics for making you feel as though you’re in his trusted circle. He will guilt trip you for asking to be compensated fairly, and when you put your foot down or resign he will say you’re being trivial over money… uhhhh… that’s why people work. This is not a charity. If you bring any of this to his attention you will be yelled at, cursed at, gaslit and punished. He will promise impossible things to clients and then dump it in your lap. He will bypass all process and create absolute messes for everyone else to clean up leading to poor client relations from day 1. He forgets meetings, runs late everywhere he goes, and springs complex projects on you at the last minute that are impossible to prepare for in the time allowed often leading to embarrassing situations that get blamed on you. Aside from all this, the company processes MASSIVE amounts of sensitive consumer data that is absolutely insecure. Random people across the world have open access to plain unencrypted non-password protected excel sheets with hundreds of thousands of lines of personal consumer info. Names, addresses, emails, phone numbers, and transactions all linking vehicles to their owners and places they have had vehicle related transactions. There have been instances of data theft and nothing has been done to improve security. The company and its clients are open to malicious actions. Last year a disgruntled offshore partner stole consumer data and attempted to extort a major client. It was swept under the rug and the executive team lied about it. Everything they do is just security theater. As a client manager you will never have access to accurate or functional reporting tools to help you manage your business. The tools they provide are practically useless and your clients will call you out on glaring errors and lose trust in you and the product. They recently lost an irreplaceable critical employee because they were too greedy to pay him the small raise he asked for after being told he was getting “promoted” and his workload increased and made this person feel as though they were being petty for asking to be compensated fairly. This person was the lone plug in the dam that is their daily business process and without them production will halt. At least a dozen former employees refer to themselves as the “RM survivors group”. Working here WILL give you mental health issues. They are bleeding clients because of mismanagement and recently decided to bring back the overpriced CEO that was let go last year for ineffectiveness. Insanity.
