Pros
-Pay was pretty good for pre-inflation. -Some employees at the company are great and want to help you. -Paid for gas/cell reimbursement. -They will pay for certs but only ones that benefit them and only if you pass.
Cons
-Job was sold as Hybrid remote onsite. Coworker never came to the office so I was onsite at all times. -My direct coworker spoke very poorly about the guy I replaced but would praise him on Zoom meetings. Can only assume he did that about me after I left. -When coworker would come in he would cut early to go to a bar and "work". -There is no room for upward growth. The office techs/tier 2 and 3 guys have all been there for years and aren't going anywhere. Field tech or nada. -Onboarding procedure is non-existent. The person who is kind of the "HR" person schedules some meetings with other employees but it is more of a "hi, how are you" and not training. Had to self-teach a significant portion of my job and the rest was taught by someone who was less than thrilled to do so. -There is a clique in the company that is not easy to be a part of and if you aren't in it it's pretty obvious. -Upper management takes client side over employee side. -Upper management monitors computer and internet usage. -Has double standard for field techs and office techs when it comes to said internet usage. -Upper management has monthly meetings that could be emails but require cameras on during Zoom. -Gas card took 4 months to procure after being a selling point. Newer employee got his in 2 weeks because they got them all at once at not when hired. I was told they were "busy". -Everyone cherry picks tickets from system, no procedure for it. In short, it's a "family" company that has grown to the edge of a large company and has some of the worst qualities of both.