Nice office space & people. - Customer Success Rated People Employee Review

2.0
16 Feb 2023
Recommend
CEO approval
Business outlook

Pros

- Nice colleagues - Ensuring important topics are covered such as mental health etc. - Christmas / Summer parties - Lots of snacks - Work life balance

Cons

- It’s very clear that the SLT team care about profit & revenue more than anything else. - 0 tools to help customers when they are at the point of wanting to cancel. - The main issues that customers & agents raise isn’t looked into as seriously as it should. ‘We need data’ the feedback is there all you need to do is read the emails and listen to agents calls. - Over hiring during covid / Too many redundancies and always feeling at risk. - Too many changes within teams with no structure and no proper training provided.

Explore other reviews about Rated People

3.0
6 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Very few, the people that work there do care, it's management that's the issue.

Cons

The C-suite have no idea on the business, the customers and do not listen to the feedback from the teams The teams are all treated differently with a different expectation on the customer facing teams to others No care or consideration given to the people that work there or the customers

1.0
2 Dec 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are some nice people.

Cons

The company suffers from a severe lack of structure and focus. Decisions, especially regarding product updates and new plans, are made without proper consideration of their impact on both clients and employees. Leadership appears disconnected from the reality of the organization’s state and struggles to involve relevant stakeholders and teams effectively in projects. There’s a tendency to view challenges through rose-tinted glasses, ignoring systemic issues that need urgent attention. People Operations is ineffective, with inconsistent treatment of employees, further eroding trust. Additionally, there’s a noticeable absence of company culture, leaving employees feeling unvalued and unappreciated. Overall, it’s challenging to see a sustainable future here unless drastic improvements are made.

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