Pros
The pros are on the RareMed side of the business. The RareMed PSC side does not have pros.
Cons
Assertions made during the hiring process were not delivered. The role description was completely inaccurate. Most of the PSC leadership are untenured, unskilled and inexperienced in the roles they are supervising, so they can't or won't help or provide proper guidance. Communication is fragmented, training was grossly ineffective and worst of all, the job is inbound call center, not a case management. Multiple leaders and trainers were asked directly if the job we were training for was actually an inbpund call center and they repeatedly denied it, until launch week when thousands of calls came in and they could no longer hide the truth. Inflexible schedules, restrictive SLAs and metrics, overly restrictive quality policies and no overtime pay. Overtime expectations and requirements but no compensation for it.