Pros
You get to do something that matters. The courses that Rapport provides are life altering for graduates and you get to be a part of that. You also get to attend all the courses, along with your family which can equal $20,000 or more (depending on the size of your family). It is casual attire most days (except on class days). The new office (even though smaller) is a lot fresher and modern. You don't feel micro-managed and the majority of people who work for Rapport are remote, living in other states. Managers are flexible and allow you to take time off or arrive late for family emergencies. The people there are nice and the clients genuinely love hearing from you when you phone.
Cons
Decisions take a while to be adopted. People like to lament on the past, when the economy was healthier and companies could afford to send more people to leadership training. There are a few volatile employees in the mix which can affect the culture. The company has a lot of employees who have worked for 20 years or more and they refuse to change - even though it makes good business sense. The healthcare offered is expensive especially if you have a family. The IT systems need updating.