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Rapid Response Monitoring

Engaged employer

Decent starting pay - Control Center Specialist Rapid Response Monitoring Employee Review

2.0
10 May 2017
Recommend
CEO approval
Business outlook

Pros

Pay starts off nice. I enjoy the operators I work with. Facility is very nice. Company is growing.

Cons

Where to start... while the pay starts off good, but your yearly raises are almost laughable(even if you do well all year). YOU WILL work 7-8 day stretches frequently(they make it in 2 separate weeks so you don't get any OT). They will tell you we get our schedules far enough in advance to trade with other people(which we should not have to do to begin with), but that's a chore in itself. First you have to find a person willing to trade(which the new system makes it hard because the only people who check the trade bulletin are people who are trying to break up long stretches), but then you have to hope the day you switch doesn't start a new long stretch or now the other operator is working 6 or 7 days straight and you end up feeling bad. My favorite thing they say is "well you guys don't complain when you get 4 day weekends!" Yeah? Well I had to work three 7 day stretches back to back to back to get my 4 day weekend. Obviously we're not going to complain. I've been here over a year and I've had two 4 day weekends given to me, and the 7-8 day stretches are passed out like candy on Halloween(2-3 every 5 week scheduling period) While they do offer health, dental, and vision - if you have a family the cost is outrageous. I'm talking almost a third of EVERY paycheck. I understand their attendance/ break policy. The job we do is very important, but they give you 3 days of sick time a year(at least in the corona office). If you get a bad flu, you would use that up real fast. And if you get sick(or your kid) and don't gave any left; they use your pto and still write you up for it. Upper management and people in other departments almost make you feel subhuman. If you hear them talk during dealer visits you'll hear them say things like "we don't allow them to eat,drink, etc. at their desks" To a point you feel like a slave. And they give more praise to their $1000 chairs than their operators. In the corona office we do not get bonuses like the Syracuse office does. First their excuse was we were not a 24 hour operation, but now that we are (at least Monday through Friday) they say the corona office as a whole needs to bring their productivity up before they can "talk to someone " about bringing bonuses to our office. I could go on, but most of it has already been said in other reviews.

Explore other reviews about Rapid Response Monitoring

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I've been with Rapid for a little over 5 years now, and I don't see myself going anywhere else. I've gone from being a regular operations specialist to a Sonitrol specialist, a Sonitrol team leader, and now to a Sonitrol shift supervisor. My pay has almost doubled in the last five years, and my direct management are fantastic. Working in a monitoring center is not easy. There are absolutely hard days and the work isn't for everyone, but I've had nothing but support and open communication from my management. There is a strong promote-from-within culture that I love. Most people here have a history of trying multiple career paths within Rapid, and I appreciate that they foster that fluidity to help people grow.

Cons

Some things can be a little strict, like needing to clock in within 3 minutes of your start time but not being able to clock in more than 5 minutes before it, and having to adhere to sharp timeframes for breaks and lunches. Otherwise, I love it here.

5.0
5 May 2026
Recommend
CEO approval
Business outlook

Pros

Great starting pay. Guaranteed 40 hours a week plus overtime is often available. Good benefits, plus advancement opportunities. Beautiful, clean, and a very professional work environment. I personally love my work schedule! They let me pick it out upon hiring based on what was available at that time. I enjoy the work a lot! It is fast paced but you are only taking one call at a time, and once you clock out you don't have any work to worry about or take home with you.

Cons

There isn't going to be a traditional 9am-5pm schedule available for new operators. You will work weekends and Holidays. You won't work at the same desk each day. Although they always need new operators, there is a very rigorous hiring process that consisted of the Wonderlic, critical thinking assessment, a typing test, 4 interviews, and a drug and background screening. After you complete the paid training, you have an exam to take. If you don't pass this exam with at least a B then you are immediately terminated. Very structured and strict working environment. Cell phones will be locked in your locker during your shift.

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