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      No way to catch up with Amazon in near future - Anonymous employee Rakuten Employee Review

      1.0
      13 Jul 2017
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Biggest EC company in Japan. Strong ECO system model, business model including financial banking, Credit Card, travel, EC, anything you call. Free Cafeteria is very delicious.

      Cons

      Old management system, organization architecture and company culture. Miserable project and IT service management system and policy. Basically the high level leader have no idea what to do except say YES to CEO on everything.

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      5.0
      25 Mar 2026
      Senior designer
      Recommend
      CEO approval
      Business outlook

      Pros

      Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

      Cons

      Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

      4.0
      22 Jun 2026
      Lead facilities coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible Hours, Benefits, Pay, lunch provided 3 days per week,

      Cons

      There were no cons while I was there

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