Good company - Technical Support Analyst Rail Europe Employee Review

Supportive company and team members

sometimes systems can be slow or down

This is an international company so employees are coming from all over the world, however executives are mainly from Europe. People at all levels are friendly and easy-going. Some employees have been with Rail Europe Inc for 20 years(?)and the turn over seems very low. They make most of their money on the internet and teams working for this channel seem to be pampered and get more recognition than others. Salaries are fair with a good health package and decent vacation time. You also get some free travel in Europe which is really nice.

The company HQ seems top heavy. there are a lot of managers with important titles and they are always in meetings but rarely in the cubicles. Lots of business processes that will drag you down. Call center is not staffed adequately and level of customer support is very low in high season.