Pros
The people I work with are fantastic and personable. I look forward to coming in to work every day because of the people I get to work with. They are always open to trying new technology. Ideas are always listened to and a good team environment leads to good collaboration efforts which leads to good results. When I first started we were doing simple brochure websites. Now we are building real software with a product focus and using the same sorts of tools and processes you will find at true software shops.
Cons
It would serve the company well to be more agile and change course sooner rather than later to keep up with technology standards and user needs. Often times there are knee jerk reactions to client demands instead of well planned out implementations of product needs to stay ahead of the curve. We're working on it. And we've come a long way in the last decade or so but not far enough.