Pros
Good salary, food vouchers and time to time raffles.
Cons
Poor management. HR works more as a recruiting part but they do nothing more. One of the worst training I've ever had not work oriented and lot of redundancy, a waste of good time you could actually learn what to do. Back to back calls with people that are always asking for a supervisor since the company that we serve is one of the worst corporation in the world, and no de-escalation team not help from the supervisors, they just give you a generic script to "de-escalate" the situation. Forget about getting a raise or a bonus the company is always "having a hard time getting by" but you can see managers parking a new car every now an then. Awful sick/leave policies. Close to 0 growth opportunities (some supervisor has to quit due to burnout so a position can be opened) QA is an external vendor There is no workforce management Supervisors have a lot of workload and miss to care about the most important, the agents. Almost impossible metrics to get a bonus at the end of the month. No career opportunities at all, go, get the money for a bit while you look for a better place to run.