Netwitness support is a sinking ship - Tech Support Engineer RSA Security Employee Review

1.0
9 Mar 2017
Recommend
CEO approval
Business outlook

Pros

You will have a nice, good looking company name on your CV. Can't think of anything else.

Cons

Management does not take responsibility. No career progression, high turnover. Toxic environment, four engineers left in less than a month. The product is difficult to support and there is no help/training or even time to work on tickets. No tiers, every tech support engineer is supposed to work on all kind of cases from very complicated to very easy regardless their level.

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5.0
26 Dec 2025
Recommend
CEO approval
Business outlook

Pros

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Cons

Legacy technology on prem can be tricky

4.0
16 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work with good pay and benefits!

Cons

Challenging to move into other roles.

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