Sales associate - Sales Associate RH Employee Review

1.0
6 Sept 2015
Recommend
CEO approval
Business outlook

Pros

Convenient location, interesting business concept (RH is on it's way to becoming a higher end Sears).

Cons

Horrible. It is run by entirely single, middle aged women, who sit in their offices and chit chat, by the way there are about 8 "leaders" per store. The sales associates are committed to reach sales goals, with no incentive or commission. The leaders make bonuses when the sales goals are reached. It is a cold environment, short staffed, with tons of returns and unhappy customers. Everything is always on sale yet rotating in % off, so you spend half the time on the phone with customer service price-adjusting orders for angry customers. Employee discounts end up being only 20% because sale items are only allowed 20% off, and no one working there (making ~$15-20/hr. is going to be buying anything for those prices). They believe that their sales associates are smart and hardworking, but they make them feel like they are nothing and just as good as the next person walking down the street. They pay nothing and expect employees to treat this job as a career, despite the unprofessional and inconsiderate conditions, that is why it is very understaffed.

Explore other reviews about RH

5.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

Experience working for on of the leading innovators in the design industry.

Cons

The scheduling department being in a regular call center and not the gallery

4.0
20 Feb 2026
Recommend
CEO approval
Business outlook

Pros

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Cons

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

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