seriously consider the CONS at your own risk - Anonymous employee RH Employee Review

1.0
2 Aug 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

RH is A++ EXCELLENT at hiring a whole workforce of incredible and smart talent. I had the privilege to work with some of the absolute best people in the industry. People actually give a crap here and really care about trying to do their best work. Your job title will probably look really cool and important compared to most other companies. All walks of life, respectful environment from an HR perspective. They do not tolerate sexual harassment. People of color, women, and LGBTQ found in all types of roles including Leadership.

Cons

Turnover can either be so high you're constantly overworked trying to cover the gaps or so low you will never move up. ZERO 401k match. This will erode your loyalty more and more as time goes on. They say the pay is competitive, but after the lack of 401k match and expensive health insurance for even a medium deductible, it's average at best. Try not to be illusioned by the slightly higher pay rate. Internal stress is so high right now with people leaving left and right after self-inflicted wounds created by upper management rushing (even though fast is as slow as we go?). They will recite the values that we value people that are smart and creative with a point of view and say that you are empowered.... yet, punish you because you can not solve the enormous problems that they created and refuse to properly repair. Everything is bandaid patch after bandaid patch. They would rather lay people off and hire a senior or executive employee to own an erroneous task they do not want to oversee as opposed to hire enough people to properly staff the department in the first place. If they decide they no longer like you, they will create a reason to get rid of you or inflict your failure. Yet don't be surprised who they retain for mysterious reasons. The values can be incredibly comforting and inspiring. If you feel like you have been betrayed, because THIS IS PERSONAL, the values feel like a small culty prison of lies. And you will feel very alone because it would be arguably disrespectful and repulsive to insinuate that you do not feel moved by the values and beliefs 100% of the time. You will be automatically labeled as "not our people". Forget the discount unless you already come from money. It is so expensive that even 50% off is intangible for most people in the company. The outlet CAN be reasonable if you live close to one or if you are ok with accepting less than perfect product. 10 days paid vacation for the first 3 years. Feels very minimal and tight but honestly you will feel like you never have any time to take off anyway. It is likely that you will work long hours. Some people love this because the job can be incredibly rewarding, some will not because they may not feel adequately compensated for their contribution. No stock options unless you are at least a director level. Feels very classist and most do not know that stock option even exists. Culture and Values receives 3 stars because it depends on who you work for. It could be 5 stars, it could be 1 star.

Explore other reviews about RH

5.0
19 Mar 2026
Recommend
CEO approval
Business outlook

Pros

You can work 100% remotely, which offers excellent flexibility and supports a healthy work-life balance. The company also has a strong culture of inclusion, where people feel welcomed, respected, and valued for their unique perspectives and contributions.

Cons

No stock offered at this time

4.0
20 Feb 2026
Recommend
CEO approval
Business outlook

Pros

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Cons

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

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