Decent medical benefits | Toxic Work Culture - Gallery Design Assistant RH Employee Review

3.0
16 Dec 2021
Recommend
CEO approval
Business outlook

Pros

- Minimal supervison - job is easy and relatively stress free - great medical benefits (medical, dental, and vision) - good place to hone AutoCAD skills - if you are part of the rendering team, really great place to master Sketchup modeling and V-Ray renders

Cons

- Interior Design practice/division of company is ruled by retail management; if you come from professional practice, this is extremely frustrating - Difficult and disrespectful clients cannot be fired/refused to do work for them. - Not much in terms of professional career growth (lack of NCIDQ or ASID) certified designers - If you are looking for an architectural license, only option is working in HQ directly with CEO and other architects; limited project scopes - Hard to grow quickly in company if you don't foster good relationship with both local and senior leadership. even then it has to be pushed for around annual review times or extraordinary circumstances. - Salaried positions have zero work/life balance - Hourly positions are punished if you go into overtime - Management culture in my location was riddled with nepotism and cult-like following for the company and CEO - Daily values meetings tend to waste more time than bring anything of value. They are a good place to practice public speaking and the use more formal "luxury" vocabulary.

Explore other reviews about RH

5.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

Experience working for on of the leading innovators in the design industry.

Cons

The scheduling department being in a regular call center and not the gallery

4.0
20 Feb 2026
Recommend
CEO approval
Business outlook

Pros

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Cons

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

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