A reputable company that treats their employees as if they are easily replaceable. - Customer Care Advocate RH Employee Review

2.0
30 Apr 2014
Recommend
CEO approval
Business outlook

Pros

-My Peers. I have met some of my best friends while working with RH. In fact, it is the only reason that many of us stay with the company. Great people work here. -Scheduled raises. A "step-up" program makes for set-raises for the first year of employment, and continued raises based on the quality of your work take place each year thereafter. -Health Benefits. RH contributes far more than many other companies, leaving our portion affordable. There are also 3 benefit plans to choose from.

Cons

Unfortunately, the negative far outweigh the positive. If it wasn't for my peers, I would definitely be working somewhere else, along with many of fellow co-workers. -Management. Many of them do not understand the basic job, and look to their team for help. Then they continue to micro-manage as their main daily activity. In addition, policies change so often that can be difficult to keep track of. -Cleanliness. Our buildings have had major bug infestation problems. We get bug bites often, and cockroaches are visibly seen daily in our office and lunch room. Half the building stays sick at all times. -Work-life balance. 5-8 times per year the company require overtime for 2 weeks. This is about 16 weeks of the year, and it always occurs during major holidays, such as Christmas. Although many employees want the overtime, they require every single employee to partake. Vacation time is accrued at a very slow pace, and you cannot request time off unless you have the vacation hours already accrued. You are allotted 5 minutes per day to use the restroom. Use it any longer, and you are written up.

Explore other reviews about RH

5.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

Experience working for on of the leading innovators in the design industry.

Cons

The scheduling department being in a regular call center and not the gallery

4.0
20 Feb 2026
Recommend
CEO approval
Business outlook

Pros

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Cons

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

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