Pros
The only pro is that there are some really nice people who work there.
Cons
A lot… Targets for literally EVERYTHING (and I mean everything), if you want to go to the toilet, that’s targeted, if you want a drink that’s targeted, spending too long on a phone call, that’s targeted, have the customer on hold too long, that’s targeted, spend too much time in between doing calls because you’re doing admin, that’s targeted. All these target feed straight into your bonus and if you’re 0.01% over target, say goodbye to your bonus. I’ve never been in a workplace more exhausting in my life, they expect you to spend an average of 6 minutes on calls and then have a cooldown period of 40 seconds before going in to take another call… you can see how this can get exhausting. Work life balance is non existent with ever changing shift patterns. Management is overall poor, apart from general exclusions (there are some outstanding managers there, by some I mean maybe a handful) Now it’s a call centre job so you get what you sign up for, pay is definitely okay… but for what you’re doing on a day to day basis, it’s not really worth it. Job descriptions will show an OTE bonus and will not exclaim that if you are NOT hitting that bonus on a monthly basis then your job is at risk… why would they even bother advertising a base salary when working for that base salary is deemed ‘not enough’ and could ultimately land you being sacked… yes it does happen and yes I’ve seen it happen. Lastly as a retention advisor you are always fighting an uphill battle just because the company will constantly try and rip people off, when coming in to question 500 pound rises for not even using the service once, you have to try and make up something that makes sense, (they never buy it and it makes you feel stupid even trying). By the way if you’re looking for a job with growth opportunities definitely stay away! I’ve seen people work their fingers to the bone to do a ‘supervisor role’ and bare in mind not get paid supervisor salary only to be told to go back on the phones 3 months later and there only excuse be ‘well at least you got the experience’. Loyalty is not a thing in this company neither for employees or customers, for employees going through the ‘tough peak time’ will only reward you with a pen (non branded?) and for customers you get a ‘free loyalty reward’ which is absolutely outweighed by your actual premium being increased…