During my interview with the branch manager and speaking with HR before my first day, there was no mention about working nights and weekends, so I was quite surprised when that came up after I started working. Also, working 50+ hours a week for only $32k is a bit low. The work you do can get boring because you say the same thing on the phone all day. I felt that the atmosphere inside the office was immature and at times quite disrespectful.