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      Quicktech reviews

      Nice company - IT Support Specialist Quicktech Employee Review

      4.0
      9 Sept 2022
      It support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Allow WFH good team pay rate ok

      Cons

      high work volume, benefits, internal assistance, communication

      avatar
      Quicktech Response
      3y
      Thanks for the review! We are a growing company dedicated to learning, improving, and doing right by our staff. We offer extended health benefits after a standard 3-month probationary period, and we've recently promoted a senior support technician to a dedicated Team Lead to ensure that internal assistance is always available. This is in addition to our Service Manager who works to streamline communication from management to our valued tech team, and we're continuing to hire additional skilled technicians to further share the workload across our growing team. Dustin

      Explore other reviews about Quicktech

      5.0
      12 Apr 2019
      Technical support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      - Free lunch on Thursdays or if it is someone's birthday - Great culture, no difficult coworkers, everyone is normal - One flex day a week - They pay for overtime - Wage is reasonable, not high, not low - Management is down to earth - A nice looking office that is close to sky train - Company computer provided that you can take home

      Cons

      - Lots of legacy residential clients that are a pain - Lots of basically residential clients, one and two people businesses - Support model is such that is technician is like a micro VCO for a team of clients, which leads to inconsistent best practices and procedures - They don't pay for transit to work but do cover cost to clients - No RRSPs

      2
      avatar
      Quicktech Response
      5y
      Hi Thank you for your review. Over the last year and a half we have been able to offer our residential clients soft-landings with other IT service providers and have dedicated our efforts to our small and medium business clients. Your idea of a tier system for the clients is great, we use a very similar system when reviewing our annual agreements with our clients just with letters not colors. Our documentation and processes are a work in progress as well as our benefits partner programs, thank you for your input. Thanks for taking the time to write a review, and the time you spent with Quicktech Dustin
      5.0
      7 Jun 2018
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      A great team of individuals who care about each other and what they do A wide variety of work An amazing place to learn on the job Ample opportunities to take on new and more challenging roles Flexibility - they went above and beyond to be unbelievably supportive when I had some health issues Mentorship - I mean more than just strictly employment-related; serious life stuff that has shaped who I am today

      Cons

      Can be very fast paced and stressful at times Fairly high workload Access to enterprise level technology can be limited Compensation was average

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