awesome - Anonymous employee Quantified IT Employee Review

They treat their employees very well! You always feel appreciated and cared about. Management is amazing, even if you mess up it's a "we can fix this" attitude instead of finger pointing. The open door always feels truly open. I always felt that my voice was heard and that it was always considered, never in one ear and out the other. They even moved offices when I was there and since it lengthened my commute, they took care of my tolls for me! They truly care about the work environment and their customers. It's very personable, they wanted to give the best service to all. I honestly can't say enough good things about working here. The only reason I don't is because I moved out of state.

With quick and constant growth there will always be some growing pains.

+Available office amenities such as a kitchen, coffee, and snacks. +Understanding upper management. +Good experience maintaining legacy/end of life servers and workstations. +Memes and inside jokes sent in messaging platforms to lift the frequent low team morale.

-Reactive support, minimal to no proactive logging or monitoring is performed. -Proactive projects are rarely proposed to clients; Even to clients who are severely out of compliance. -The number of technicians is not scaled with total client endpoints. -Calls ring all instead of going to a waiting queue; technicians are frequently all on the phone at once causing a lot of call juggling. -Poor documentation, a "shoot from the hip" troubleshooting method is needed. -Poor communication of advisories and upgrades to internal staff and clients. -Staff is told time and time again that they are looking for engineers but rarely see anything come of it.