Overworked and underpaid teams, talent loss, and disconnected leadership - Anonymous employee Quadient Employee Review

1.0
14 Jul 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Smart, knowledgeable, dedicated coworkers who do their best under tough circumstances. Strong legacy products and customer base (for now).

Cons

Leadership is completely disconnected from what front-line teams do and how customers are actually supported. Decisions are made in a vacuum, with no apparent understanding of what customers need or what employees are managing day to day. Salaries are way below market value, and for the amoung ot work you do. Commissions and bonuses are unclear and lack transparency (if they’re paid at all), and performance raises are nonexistent. The aggressive acquisition strategy has backfired, as too many unrelated companies and products have been rolled into the mix without a clear strategy. It’s distracting and dilutes the company’s original value. Massive talent loss across all teams. Leadership has allowed incredibly skilled employees to walk away without backfilling their roles. Those left behind are stretched thin, managing too many accounts and too many solutions without enough support. Customer dissatisfaction is growing, and we’re losing clients at an alarming rate because they aren’t getting the support they paid for and deserve. Support and professional service teams are overwhelmed, and delivery is suffering.

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Quadient Response
11mo
Thank you for taking the time to share your feedback. We’re pleased to hear that you’ve had positive experiences working alongside talented and dedicated colleagues, and that you recognize the value of our legacy products and strong customer base. We also appreciate your candid observations. Your feedback provides valuable insight into areas where we can improve. We are continuously reviewing our processes and priorities to ensure better alignment in how we support both our employees and our customers. While change can present challenges, we remain committed to making thoughtful, informed improvements that reflect the day-to-day realities of our teams and the evolving needs of our clients. Thank you again for your insights, they’re a valuable part of our ongoing efforts to evolve and grow.

Explore other reviews about Quadient

5.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and great people.

Cons

Really big company so there are a lot of hoops to jump through if you want to get anything accomplished.

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Quadient Response
3w
Thank you for your feedback! We value hearing from employees and use these insights to keep improving how we work together.
2.0
28 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Manager Flexible work hours Other sales members

Cons

The company itself isn’t performing. Nothing works and heavily rely on your analyst. They won’t fully train AE’s on software solutions. analysts or at least mine was absolutely terrible. She would continue to overpromise and under deliver on almost every call. Investments into parcel lockers and softwares are not panning out. If you look at financials, they continue to refinance their debt, which in most situations is never good. They recently bought out their competition in parcel lockers but will have to take on their customer agreements. There’s a reason why the lost the initial opportunity. As Amazon is offering subscription lockers while Quadient requires the customer to purchase and still have high monthly costs. The company will continue to reorganize until it finds its path. For the most part, it’s an old communication company that relied on physical sales. This has to drastically change, but with current management and solutions it can’t.

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Quadient Response
3w
Thank you for sharing your feedback. We are glad to hear you valued your manager, colleagues, and flexibility during your time with us. We also appreciate your perspective on strategic execution and want to reinforce that we remain committed to continuously strengthening how we operate and support our teams.
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