• the pay is NOT competitive compared to other csm roles • INBOUND CALLS! You have to stay in available for your entire shift and take inbound calls from properties complaining about the product not working properly, along with working 40-50 e-mail complaints simultaneously! The work load is unrealistic and overwhelming. You will also get volun-told to do work outside your job description with absolutely little to no training • no praise or incentives, no matter how much work you do, you will never be good enough • favoritism • overworked • absolutely NO training! You’re set up to fail… • high turnover THIS IS NOT A CUSTOMER SUCCESS ROLE! THIS IS A CUSTOMER SERVICE POSITION!
oh, and they’re constantly adding to your list of duties by assigning you work that is outside your job description
