Low pay, and they keep laying off key people - Anonymous employee Quad Employee Review

Salaries for admin staff has not kept up with inflation, especially for an industry that is notoriously cheap. Company is continually closing plants and laying off key employees who are important to it's success. Admin work keeps getting offloaded to cheap labor overseas. They have domestic admin employees training other employees in Poland and Mexico, and then they literally lay off the employees who trained them to do their work once the overseas staff is trained. The Mag/Cat part of the business still drives the bus in this company and they do not understand the Direct Marketing business at all. With their focus on Marketing, they have lost focus on Sales and bringing in new work into the DM division. You cannot generate sales by osmosis only focusing on Marketing. DM sales reps are not competitively compensated compared to their competition. Consequently, the sales force is not robust and there is not much incentive to achieve or sell because the commissions have been dramatically cut.