Pros
As for the pros - there are none. If you want to experience what it's like to be a modern-day slave, this company is for you.
Cons
I have been working as a CSA at Qatar Airways in Wroclaw for quite a while, and I must say that employees are treated very poorly. Here are some key points: 1. Micromanagement: Team leaders and managers literally control every second of your breaks. Even a brief trip to the restroom results in a warning email detailing how many seconds you were away. 2. Excessive Overtime: You are expected to take calls right up to the end of your shift, which can extend your workday by up to two hours, ruining your evening. 3. Double Standards: The rules are not for everyone as team leaders are free to violate them and bring phones to the floor, but agents are strictly prohibited and risk being fired, as has happened before. 4. Toxic Atmosphere: The work environment is so toxic that employees frequently take sick leave to escape the pressure. 5. Biased Promotions: Promotions are almost entirely based on relationships with managers rather than performance. 6. Lack of Recognition: Despite performing well under pressure, team leaders often downscore employees instead of motivating and respecting them. 7. Lack of Support: If you encounter a difficult customer or a challenging case, team leaders not only refuse assistance but also humiliate you in front of your colleagues. 8. Cost-Cutting on Employees: The company saves every cent on employees despite being extremely wealthy. You will only receive your base wage, with no additional pay, rewards, or treats. Corporate events are either non-existent or poorly organized. 9. Inefficient Software: The software is unreliable, frequently glitching and breaking down. This forces employees to do many calculations manually that are automated in other companies, while the IT department fails to address these issues. This is not an exhaustive list of issues, but I don't have time to detail them all.