28 Feb 2019
QA Response
7yIt is so disappointing that your experience with us has not been what you wanted or expected. Clearly there are aspects of our communication that have real room for improvement and this has not gone unnoticed. We are making significant investments in the operational running of our business, and have recently appointed a new Chief Operating Officer to oversee these changes and investments. We are focussed and determined – we know that our efforts need to quickly improve the experience of our recruitment and Academy experience for our Consultants.
There are a few points you have raised, for instance the time you spent on the bench, that are unfortunately not always in our control. Client start dates can be impacted by a number of things such as projects falling through. If this happens we do try and get consultants placed as quickly as possible but are conscious to make sure that is an opportunity that is well suited to each individual consultant. We would never knowingly over populate our programmes this doesn’t make sense for anyone and we care hugely about the welfare of our Consultants at every stage of their journey.
Our training is something we are continuously developing and improving; making sure all our Consultants are equipped with the skills they need to get off to a great start on client-site. I regret that some of your positive experiences were offset with frustrations around parts of your training. I will look into your comments specifically and ensure that we address them quickly for the benefit of future cohorts. We also want to ensure all Graduates understand what is expected of them when it comes to assessments and pass marks. I would be keen to understand what module this was so we can ensure this is investigated. It would be great if you can get in touch with me at stuart.martin@qa.com. I would welcome the feedback and the opportunity to better the experience of those who come through our Academy.