Amazing Culture - Customer Service Representative Purple Wave Employee Review

The company has done a great job of maintining a connected culture.

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Nice people who build strong relationships with each other. Occasional flexibility depending on your role and how favored you are.

Outdated systems that make basic tasks unnecessarily difficult. Leadership lacks consistency, accountability, and direction. Clear favoritism with uneven standards across employees.. Account managers act as cross-functional support, with the role often reduced to administrative coordination rather than true account management. Micromanagement with little real support. Excessive meetings that reduce productivity. Dallas office opened too quickly without sufficient structure. Culture is resistant to change and relies on outdated ways of operating that feels like almost like "small town stockholm syndrome" at times.