Not the place for anyone with morals - Medicare Sales Agent Prudential Employee Review

1.0
5 Dec 2023
Recommend
CEO approval
Business outlook

Pros

PTO and sick time availability

Cons

First and foremost, the company and managers lack emotional intelligence, morals, and values. They care nothing about their employees as long as they are getting their profit. Commission structure is absolutely ridiculous and nothing like what you are taught in training. They mislead beneficiaries into believing they will receive free dental, loads of grocery benefits, and stimulus checks and they want the agents to lie and say “I can definitely help you with that.” As far as commission, they have crappy leads sent to agents of people that don’t even have Medicare to begin with or have no clue who they are on the phone with. EVERY CALL including calls with unqualified individuals counts towards your conversion rate. You may have 20 calls throughout your shift and I guarantee you, at least 13 of them will be people that have no interest in a Medicare plan. You have to have no morals or values to work for this company and prey on beneficiaries in order to receive a decent amount in commission. This was my first year working in insurance sales and I will never do it again. This company absolutely ruined this experience for me.

Explore other reviews about Prudential

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance okay and the comp is not bad

Cons

Little small org changes here and there all the time.

1.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

They take you to lunch on your first day. Hybrid 2 days in the office, but I'm sure that will increase. The benefits & pay.

Cons

No training at all. You learn by failed case work and what other coworkers tell you. They expect you to do case work you have never processed before. If you fail too many cases, they put it against you and say your quality is bad. Train normally and the quality wouldn't be bad. If you continue to do "bad", they will just put you on phone calls every day to help rude and mean old people. Upwards of 40+ calls daily. They also don't put everyone on phones even though they say being on phones is an essential part of the job. They pick and choose their favorites to do casework and put everyone else on phones daily. Managers are useless and just sit in meetings all day and don't offer help, training, or guidance. Managers also provide snobby remarks when asking for clarification or help and answer back as if you are the dumbest person in the room and act as if you should already know the answer.

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