Assurance IQ changed my life. - 1099 Agent Prudential Employee Review

5.0
8 Jan 2023
Recommend
CEO approval
Business outlook

Pros

I have been in Medicare for a little over three years now the first two being an agent in a call center with a different company. Although I was also considered"1099 agent" there I still had to report to a office M-F, 30min lunch and request to leave early or if I needed time off. Here at Assurance IQ you're really a 1099 agent meaning you are truly your own boss and control your schedule clocking on and off as you please. On top of the freedom of working remotely, the leads are provided for you all inbound calls with a warm guided transfer rep on the other line introducing you to the customer which are 100x better then what I experienced at my old company. For newer agents looking for a company to start at or senior agents looking to make a change I highly recommend Assurance IQ. They offer multiple outlets for help and assistance from a two week training course with medicare specialist, as well as everyone gets assigned a team leader (senior agent) too goto if you ever have questions and even a live Help Desk chat with a whole team there too assist you within minutes if you need help. For the newer agents the dialer/ operating system Assurance IQ has makes it super easy to learn with a step by step plates to guide you through the sale from start to finish. Last but not least a very strong pay plan on top of bonuses and everything else I mention Assurance IQ in my opinion falls second to none.

Cons

My only con would be for me personally not knowing about Assurance IQ sooner and wasting two years with another company. Do not make the same mistake I did.

Explore other reviews about Prudential

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance okay and the comp is not bad

Cons

Little small org changes here and there all the time.

1.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

They take you to lunch on your first day. Hybrid 2 days in the office, but I'm sure that will increase. The benefits & pay.

Cons

No training at all. You learn by failed case work and what other coworkers tell you. They expect you to do case work you have never processed before. If you fail too many cases, they put it against you and say your quality is bad. Train normally and the quality wouldn't be bad. If you continue to do "bad", they will just put you on phone calls every day to help rude and mean old people. Upwards of 40+ calls daily. They also don't put everyone on phones even though they say being on phones is an essential part of the job. They pick and choose their favorites to do casework and put everyone else on phones daily. Managers are useless and just sit in meetings all day and don't offer help, training, or guidance. Managers also provide snobby remarks when asking for clarification or help and answer back as if you are the dumbest person in the room and act as if you should already know the answer.

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