Keep Moving - Customer Service Representative (CSR) Prudential Employee Review

Good benefits, competitive salary, some cool people work here, clear structure

newark is still a shady neighborhood, projects can be more efficient

The culture and the way Pru treats it's employees is wonderful. They vet their hires thorougly, so you rarely find anyone that is not terrific in their role. Their benefits are also great.

Current AI adaptation has sent the tech side of the organization into a bit of a spin, as it has in almost all organizations. Due to that, some reorganization have been occurring, and many very talented leaders have been laid off. But the focus remains on the customer always, and no doubt these changes will level off soon.