Poor communication and leadership taints what could be a great product - Customer Success Manager (CSM) Proton.ai Employee Review

2.0
6 Mar 2023
Recommend
CEO approval
Business outlook

Pros

I worked with a really sharp team of ICs at Proton - some of the smartest I've worked with.

Cons

The CEO is too inexperienced for his role. He's very smart about the product and industry, but struggles immensely leading the company. He dominates every conversation, doesn't leave room for others to speak and provide input, and micromanages to the highest extent, I assume because he's not sure how else to function. He also struggles with making inappropriate comments about individual employees in group settings, which creates a "cover your a**" culture where everyone is afraid to be in his targets next.

Explore other reviews about Proton.ai

5.0
31 Jan 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great working environment + team members. The people in Boston are super smart, but also high EQ. Growing quickly, so there are lots of opportunities to learn/advance. The leadership is experienced and engaged. 401k contribution, good healthcare plan options, free snacks

Cons

Still a growing company, so some of the processes like onboarding could go more smoothly

2.0
18 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Generally good about work-life balance

Cons

High executive turnover, all of the real leaders have left What remains are bosses, not leaders Chaotic direction with no clear vision for the future Transparency from upper management about company health has disappeared The once strong culture has collapsed, leaving a “heads down, do the work, go home” environment Overall atmosphere has become depressing compared to what it once was

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