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Progressive Insurance

Engaged employer

Customer Service Analyst - Awesome job! - Customer Service Specialist Progressive Insurance Employee Review

5.0
5 Sept 2019
Recommend
CEO approval
Business outlook

Pros

Everyone here is so nice, and is more than willing to help you. I had 6 weeks of sometimes intense, classroom setting training and it was so great to start out and be apart of a job that actually cares. They very much rely on values here, which is so awesome. I love it here. The work/life balance is good too.

Cons

It can be tough at times, but you have all of your resources there for you.

Explore other reviews about Progressive Insurance

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

One day a week in the office. No weekends. Work from home 4 days. New hires do have to be in office 2 days for first year then go to 1 day a week. Benefits are good. Everyone is awesome. Really only had one supervisor who was a little on the micro managing side but they were new to it. Other than that VP don down the line to adjuster are all super nice and approachable

Cons

It’s a stress full job. I love it but it’s not for everyone. You have to be on your A game every day or you will get behind

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