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Progressive Insurance

Engaged employer

Hierarchical, “speak up open door policies”, little to no emotional support - Claims Adjuster Progressive Insurance Employee Review

1.0
11 Feb 2026
Recommend
CEO approval
Business outlook

Pros

If you stress yourself out enough through the year there’s Gainshare that may be had. Though in office it’s only required once a week, the training structure is still being fixed after multiple attempts while the getting live claims then learning the steps of them hasn’t changed.

Cons

Most people who end up being leadership are direct mentees of leaders. Raises for “good performance” don’t exceed 3%, and the only way to be promoted tends to be if someone else leaves. The work is stressful and often we’re over capacity as a baseline, with work on the weekends an unspoken expectation as proof you’re doing your job. There’s little local community, and even less connection between organizations and teams with leadership often picking on others in chats as if it’s a sign of camaraderie. There’s no home office stipend, no helping with wifi, meals may be brought in once a month and often the food brought is either donuts or pizza.

Explore other reviews about Progressive Insurance

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Wonderful people, great networking opportunities and skills training for different roles. They have flexible options for time off outside of PTO. Their VTO comes in handy. Theirs options to switch a working day and make-up time with an off day and vice versa.

Cons

It's harder to move into a role outside of your department, but easy to move laterally within it.

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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