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ProfessionalChats

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Started out great and went downhill :( - Chat Specialist ProfessionalChats Employee Review

2.0
4 Feb 2019
Recommend
CEO approval
Business outlook

Pros

It was usually a fun environment and I made some friends. When we weren't busy we had fun talking among each other. It seemed like they were really trying to make it a special place to work.

Cons

Unfortunately, once they started getting bigger there were definitely growing pains. There was gossip and management got more cut throat. The shifts are super long and you have to be "on" the entire time. You can't slip up on the chats at all. If you do, management will call you out and not in a nice way.

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ProfessionalChats Response
7y
Thank you for the time to leave this review and for your time at ProfessionalChats. This is good feedback and we have actually implemented robust managerial training since your review. There is no doubt that our growth presents many challenges, and we are working diligently to make sure that our employees' lives are continually getting better while our business evolves and changes. We do expect a lot from our team and try to make that clear from the very first interview. We expect people to be "on" while they are at work, but that doesn't mean that we don't also have fun. We have tons of fun! :) I hope that you have found a great opportunity and wish you nothing but success. Thanks, again, for taking the time to give us feedback. Sincerely, Scott Hansen ProfessionalChats CEO

Explore other reviews about ProfessionalChats

5.0
15 Jul 2018
Recommend
CEO approval
Business outlook

Pros

Training taugh me a lot and although you have to take a test, it’s not rocket science if you pay attention. The managers & team coaches are really helpful and easy to get along with as long as you’re doing your job and coming in with an “I want to be here” attitude, which isn’t hard to do considering it’s a fun workplace and everyone gets along great. It’s taught me a lot so far and I’ve only been here a couple months! Excited to see where things go. :)

Cons

I don’t believe there are cons. If favoritism is a worry of yours, you’re probaby not communicating throughly or actually engaging in huddles, meetings, training, etc.

5
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ProfessionalChats Response
7y
The best part of our growth is that YOU are making it happen! A few years ago I could take much of the credit for our growth. Now, it is more than 100 other people that help push ProfessionalChats toward the future. Thank you for your hard work and for your kind words! The training test is not designed to be a "gotcha." Instead, we are trying to ensure that each new Chat Specialist has the same foundation when starting to chat for our clients. We are similarly excited to see what the future has in store for you. If you ever have any constructive feedback for me or for our team, I am always available to talk. Sincerely, Scott Hansen ProfessionalChats CEO
5.0
7 Sept 2017
Recommend
CEO approval
Business outlook

Pros

They really give you opportunities to improve yourself and become a better professional. I have found the management to be very accommodating. In the other jobs I have worked at, I've been told that I am valuable. This is the first time I actually started believing in myself and abilities. I've seen the management go above and beyond their duty to make the workplace happen for all of us. It's obvious that they love the company and are always offering their employees the opportunities for growth. I also love the teammates I work with! The medical stipend is also nice. It helps with the costs of insurance.

Cons

Every company has a "go" time, where things just need to happen. ProfessionalChats is no exception. In those times, things get really focused and driven. Some people tend to use the term "stressful", but every place I've worked had these moments. On rare occasions, there can be so much going on that it is easy to feel like you can't share your ideas, but I have always managed to find other --more optimal-- times to share my thoughts.

4
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ProfessionalChats Response
8y
I'm so glad that you are enjoying your work here. Every team member we have has inherent value, regardless of work performance, and I sincerely hope that you continue to feel this way throughout your tenure. We are always open to your ideas, even when there is a lot going on! Please always feel comfortable bringing your ideas to me or a Team Coach. I have noted your comment about emphasizing the library more. It's fun to bonus team members $40 for every book they read in our library. It helps all of us grow! :) If there is any way we can support your growth now or in the future, please don't hesitate to express your needs/desires. Nothing makes me personally more happy than seeing our team members change their trajectory in life. Sincerely, Scott Hansen ProfessionalChats CEO
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