Run, don't walk. - Front-Desk Receptionist ProSmile Employee Review

2.0
14 Jul 2024
Recommend
CEO approval
Business outlook

Pros

There was very little that was good during my time there. Paid holidays off??

Cons

Between the utter disrespect of providers talking down to front desk staff like they're the scum of the earth, management unable to handle their own work/life balance and taking it out on staff, rent not being paid so the landlord of the building was constantly in demanding to know where his money was, unruly patients screaming and causing a scene with nothing being done, it was not worth the minimal pay. Benefits are garbage, no sliding scale. Then on top of that it was almost impossible to afford the dental care if you needed it. The "treatment coordinator" is a highly religious person so be take care if you come in wearing any sort of religious attire that doesn't mesh with hers. Labs were never paid so cases would be held, meaning entire groups of patients would have to be called by the front desk and get screamed at. The office caters to some good people but primarily very trashy entitled people forever coming in looking like they are on drugs. It is all about the bottom line being MONEY. Regional management is a joke, absolutely zero help. You'd get left alone after hours and expected to do everyone elses job and your own. Can't keep up with the work flow? Get ready to stay late but not too late because then cooperate gets mad. Rather than hire someone new to help with the work load, just overload your front desk staff. Sure that will go VERY well.

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ProSmile Response
1y
Thank you for sharing your detailed feedback. We’re sorry to hear about your negative experience. We take these concerns seriously and are committed to making improvements. Your input is valuable in helping us create a better work environment for everyone. We appreciate your time with us and are working on addressing the issues you’ve raised. If you have any further suggestions or would like to discuss your concerns in more detail, please feel free to reach out Recruiting@prosmile.com.

Explore other reviews about ProSmile

5.0
21 Oct 2024
Recommend
CEO approval
Business outlook

Pros

ProSmile is an incredibly encouraging workplace that truly fosters personal and professional growth. For anyone looking to refine their skills and gain management experience, this is the ideal environment. The diverse array of patients ensures that no two days are alike, and there are ample opportunities for those willing to put in the effort. One of the standout features of ProSmile is its acceptance of a wide range of insurance plans, making it convenient for patients to receive comprehensive care under one roof. The clinical team operates as a cohesive unit, supporting one another to ensure that everyone leaves at the end of the day feeling accomplished. The management team is approachable and attentive. From my first day, they took the time to listen to my needs and helped me create a schedule that worked best for me. As an Endodontist, having the right instruments and supplies is crucial, and I have never encountered any issues with ordering what I need. The quality of supplies at ProSmile is exceptional, featuring a premium single-use endodontic file system that minimizes the risk of file separation. A variety of irrigating solutions are available, allowing you to select the best options based on individual case needs. Additionally, direct mentorship and case discussions with senior dentists are readily available, providing support for those seeking in-depth guidance or assistance with challenging cases. The work environment is comfortable and supportive, with specialized dental assistants ready to assist at every step of the process. The lunch breaks provide a much-needed opportunity to relax and recharge for the second half of the day. From the moment I joined ProSmile, I felt welcomed into a family. The transition was smooth and enjoyable, thanks to the friendly and inclusive atmosphere. Overall, I highly recommend ProSmile to anyone seeking a rewarding career in dentistry.

Cons

Management Style: While generally approachable, some employees may feel that management could improve in certain areas of communication or feedback.

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ProSmile Response
1y
Thank you for your wonderful review! We're thrilled to hear that you find ProSmile to be a supportive and growth-oriented workplace. It's great to know that our diverse patient base, cohesive clinical team, and high-quality supplies have contributed to your positive experience. We're also glad that our management team has been attentive to your needs. Your feedback is greatly appreciated, and we're happy to have you as part of the ProSmile family! Please feel free to reach out to us directly if there are any additional follow up items recruiting@prosmile.com.
1.0
15 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Used to be a good company

Cons

Let all of customer service go during a 10 minute Zoom call with no warning.

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