RUN - Field Support Manager Pro-Vigil Employee Review

Straightforward & professional- New Leadership DSM- WEST COAST FIXED - One of the best Leaders. Strong alignment with the company’s mission and purpose Positive, people-focused culture that encourages collaboration and accountability Significant improvements and stability since new leadership took over Clearer direction, better processes, and more transparent communication under current management

The company faced a period of elevated turnover last year, largely tied to previous upper leadership decisions Since the leadership change, there has been a clear focus on rebuilding trust, improving communication, and retaining talent While change took time to stabilize, the new leadership team is successfully strengthening culture and long-term employee engagement

The company has talented individuals across both the U.S. and international teams, and there is genuine potential in the organization’s technology environment. Exposure to a wide variety of infrastructure systems, surveillance operations technology, and cloud platforms provided a broad operational perspective. There were also opportunities to collaborate with colleagues across multiple regions, which can be valuable for professionals who enjoy working in a distributed environment and supporting mission-critical operations.

There appeared to be significant accumulated technical debt across portions of the infrastructure environment, including aging hardware and systems that were overdue for refresh cycles. In some cases, responsibilities between teams were not always clearly defined, particularly between U.S. infrastructure support and global IT leadership. This sometimes created uncertainty around ownership of systems, access permissions, and long-term modernization initiatives. Efforts to address infrastructure upgrades or replace aging equipment often moved slowly, which could impact performance in operational environments such as the surveillance operations center. Greater clarity around decision authority, system ownership, and administrative access would likely improve efficiency and allow local administrators to resolve issues more quickly.