There appeared to be significant accumulated technical debt across portions of the infrastructure environment, including aging hardware and systems that were overdue for refresh cycles.
In some cases, responsibilities between teams were not always clearly defined, particularly between U.S. infrastructure support and global IT leadership. This sometimes created uncertainty around ownership of systems, access permissions, and long-term modernization initiatives.
Efforts to address infrastructure upgrades or replace aging equipment often moved slowly, which could impact performance in operational environments such as the surveillance operations center.
Greater clarity around decision authority, system ownership, and administrative access would likely improve efficiency and allow local administrators to resolve issues more quickly.