HORRIBLE PLACE TO WORK - Anonymous Employee- Former Employee Prism Medical Employee Review

1.0
26 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Absolutely no pro’s about this place at all.

Cons

Call centre enviromnent & very toxic place to work. Bullying at a an all time high within the management team if your face don’t fit or you’re not a yes person. Any issues or concerns raised get instantly dismissed & deflect it back on you. One rule for one & a another rule for others. several good workers have left cos of this.. Treat clients badly who are vulnerable, disabled & elderly badly by sending engineers without booking an appointment which is bad practice. Certain members of staff very clicky with management & who say & do what they want, One team member especially is loud, obnoxious & uses bad & derogatory language & nothing gets done. Dread to think what clients can hear in the background when they call.

Explore other reviews about Prism Medical

5.0
20 Nov 2018
Recommend
CEO approval
Business outlook

Pros

Very friendly environment and nice management

Cons

After restructuring company was changed

3.0
10 Sept 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

This is a great company that does a lot of wonderful work with the VA, and several companies all around the globe to better the lives of the disabled, elderly, and currently in rehabilitation. Their business model is great and they work hard to provide the best products and service available.

Cons

The customer service department is severely understaffed. While I was there, the expectation to answer phones, complete sales orders and quotes (with no errors), and process existing orders and answer all emails, requests for data, and all other information within 24 hours, and also be expected to maintain impertinent and useless paperwork that hindered the customer service process on a regular basis. Management regularly used customer service as a scapegoat and refused to allow telecommuting because customer service (specifically) was not trustworthy enough to "clock working time appropriately", although other departments telecommuted regularly. Favoritism was rampant and the needs of the customer service department were blatantly ignored , at best. There was absolutely no room for advancement.

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