CSR - Customer Service Representative Primary Health Medical Group Employee Review

The CTO is fantastic. As a Help Desk Tech you get a chance to learn a lot of different aspects of technology including networking, security, SQL, scripting, hardware, system administration, etc.. You get to travel to the different clinics and get to know staff.

Mostly just the standard issues of a mid-size business. Though the pay is pretty good for the role, it's hard to survive with inflation the way it is. Overall though, no big complaints about the work itself. I had fun.

Excellent coworkers who genuinely care about patients Strong teamwork among providers, MAs, and nurses Patients are great Good clinical environment overall Many dedicated providers doing their best

Recent compensation changes tied to panel size have caused a lot of confusion and stress Providers do not fully control panel size, yet large financial penalties are tied to it Expectations around panel size changed suddenly and without clear communication Morale has dropped significantly among providers Many staff feel leadership isn’t listening to concerns about the financial pressure Compensation structures are not transparent and feel unpredictable