Downgraded from Two Stars After Another Terrible Year - Application Specialist Press Ganey Employee Review

1.0
17 Oct 2024
Recommend
CEO approval
Business outlook

Pros

If you’re in juuuust the right department, you’re probably OK, but most people are screwed.

Cons

Very inconsistent, unjust pay. Compensation seems to depend more on how you were brought in, rather than; 1) your output, 2) tenure at the company, or 3) ability to keep clients happy. Mostly low pay for the people who do the bulk of the work and/or who have hung around hoping circumstances would improve. If they promise you more pay or a promotion, don’t trust them. Even if they give you a timeline. Won’t happen. For some, it’s been almost five years with neither DESPITE great work and a significantly increased workload. The irony of PG offering employee engagement tools with such a demotivated, dejected workforce cannot be emphasized enough. The company’s product offering, likewise, is supposedly raising the bar of technical prowess (or some elusive nonsense like that) while internal tools are manual, home-made, and pathetically subject to human error. Compassion-less, spine-less, withdrawn, remote c-level “leadership” who care more about the healthcare leaders they’ve lunched with recently than hearing from the long-standing employees who keep them profitable and of good repute. This seems to be the only place to warn prospective hires off, since our own internal engagement surveys are left unaddressed, and no one’s from the area any more. We used to be a fun local company that people looked up to. We’re now the dilapidated, hardly-functional, forgotten, zombie company of a corporate drone’s nightmares.

Explore other reviews about Press Ganey

5.0
21 Dec 2025
Recommend
CEO approval
Business outlook

Pros

PG has many talented people that are amazing to work with and learn from. The account teams are structured to allow amazing people working together to support client goals and foster a collaborative environment.

Cons

Upward mobility isn't always aligned perfectly for some roles

2.0
22 Feb 2026
Recommend
CEO approval
Business outlook

Pros

If you want to get your hands dirty with healthcare policy or hospital system strategy, the Consulting and Advisory teams do some legitimately interesting work. The data access is also a massive plus—if you’re a Data Scientist, you won’t be hurting for data to work with.

Cons

Instability is the Norm: Constant, unexplained layoffs have created a pretty paranoid atmosphere. Management doesn’t handle change well, and people are always looking over their shoulders. Frankenstein Tech Stack: The company prefers buying new companies over fixing the ones they already own. This leaves you with a core product that's basically held together by duct tape and technical debt. Sales often sells a "dream" that the current tech just can't actually do. Broken Integration: There’s zero effort to actually merge the cultures or systems of the companies they buy. It’s just a revolving door of new names and fragmented processes. Management Deflection: When things go south, leadership tends to point fingers at junior staff or "reorganize" rather than taking any responsibility. The "Bonus" Trap: Don't count on your full package. Bonuses are rarely funded above 70% (it's often less), which effectively feels like a hidden pay cut.

7
See reviews by: Helpful|Rating|Date|All