End of an era - Anonymous Press Ganey Employee Review

This company was great a few years ago. Everyone was working together towards the same goals and there was a real sense of belonging to a team with a meaningful mission that we truly believed in. The company cared about its clients and employees both and we had a positive and substantial impact on health care. Unfortunately that started to erode with PG being bought and sold. The mission changed to maximizing profit for stakeholders at all cost. We were like a house that was being flipped. We started buying Additional companies like they were fancy new appliances that would help with the resale of the company. Cutting as many corners along the way and not really worrying about any long term repercussions because once we are sold, it’s the next owners problem. And thus the attempt at selling and reselling began. And it turns out it’s harder to flip a house that was recently flipped by someone else. Which leaves us in the state we are in now. After being completely gutted and transformed into a jumbled mess of broken parts we are being wrapped up in a fancy Forsta bow in hopes that some chump will overpay for us and they can wash their hands with this dumpster fire. All while Pretending that the “human experience” is some new glorious and innovative idea. When it’s really the exact same thing we’ve been selling for decades. It appears leadership is too dumb to know the difference and assumes our clients are as oblivious as them. We’re on our second iteration of some organizational redesign. There isn’t anything wrong with change. We all expect it and every company needs to adapt. Unfortunately our jobs are now three times harder to do, takes three times longer, and is three times more likely to have errors. And our role is 3 times more diminished in value and reward. There is no sense of ownership or pride anymore. These are the worst leaders we have ever had. Leadership lies to the employees on a regular basis and also makes employees lie to clients. There is no trust or respect to be found anywhere. CEO is out of touch with reality and should have retired years ago. He is under the impression that he is some kind of celebrity for who knows what reason. Recent low being when he came to South Bend and told the employees he is not responsible for culture. It seems the only thing he is responsible for is interrupting presentations to tell dad jokes. He’s like that old relative you have that you’re embarrassed to be around. Always nervous every time he gets up to speak because you never know what inappropriate thing is going to come out of his mouth. But we all just excuse it because they’re old. COO is extremely toxic. He is rude to everyone and treats employees like garbage. He’s busy trying to jam a square peg into a round hole and is convinced it’s the employees that are the problem. Everyone he comes in contact with wants to quit their job immediately. He’s so bad that there are rumors that he actually works for a competitor and is being paid to destroy Press Ganey. CEO thinks leadership doesn’t impact culture. He’s wrong. This guy does. And so does he. There are a handful of other leaders that have no idea what they are in charge of or how anything works, nor does do they care. This company is being lead by the blind. A majority of the employees are burnt out. Leadership knows this and doesn’t care. They plan on just replacing everyone to fix that instead of addressing the issues that have been presented to them. But new employees are quitting faster than the old ones. We’re lucky if they last a month.The amount of experience and knowledge we have lost in the last 6 months isn’t actually replaceable. More than half of application support and advisory are actively looking for a new job, Including the managers. 99% of application support and advisory would take a job at another company if offered similar pay. Sales people are leaving left and right. The workforce keeps shrinking. Except for Vice presidents. We seem to bring in a new additional vice president every month or so. I think we’re up to 80 or so of those. Who knows what any of them do. The whole thing makes me sad and depressed.