Pros
The unlimited/discretionary paid time off, if you can actually manage to truly “unplug” and reset without responding to emails and client requests.
Cons
Leadership continues to devalue our department even though we are the front lines when it comes to client communication. They have robbed us of us valuable expertise and knowledge by laying off 3 managers whose combined tenure was over 35 years. We feel unsupported, lost, undervalued, under appreciated, and scared to make any mistakes due to the fact that we could be next on the chopping block. Additionally, the workload is unmanageable. You get to do your job and if you excel in your role, you’re given more cases. Morale is at an all time low and it seems like no one cares about client satisfaction or providing quality support. All growth opportunities have been paused, eliminated, or are unattainable for those with no experience in reading or writing code. It’s such a disappointment.