Pros
The company is start-up so you will likely be hired as they are looking to expand to other practices.
Cons
If you can’t deal with your current job and there is a hostile workplace then this job is an option. However, don’t be sold on the 20 days of PTO because you won’t get to use it the way you think. Also don’t expect to use much of your medical skills they will tell you what to say. It’s a call center and you have a script to follow. This company presents itself as a place where you can genuinely help patients improve their health and lifestyle, but in practice, its rigid structure limits your ability to provide meaningful guidance. While the approach is framed as “meeting the patient where they are,” it feels more like following a pre-set script, leaving little room for flexibility. Conversations with patients are confined to a strict 15-minute timeframe, during which you’re expected to highlight their successes and suggest areas for improvement. If the call extends beyond the designated 12 to 19 minutes, it negatively affects your performance metrics. This creates a conflict, as many patients need more time to ask questions or seek guidance. Unfortunately, the best strategy for the job seems to involve maintaining emotional detachment and minimizing interactions, which is counterintuitive for those with a genuine passion for helping others. A significant challenge is working with patients who often lack a foundational understanding of healthy living. Many patients require extended guidance, but the constraints of the role make this impossible. Non-compliant patients also add to the difficulty, as their lack of engagement with the program—such as not using the app, weighing in, or following recommendations—reflects poorly on your performance, even when it’s beyond your control. The program seems more focused on meeting numbers than addressing individual needs. Often, patients are inadequately informed about the program before starting, leading to confusion and resistance once they’re contacted. While empathy is essential for this role, it can be emotionally draining as the restrictive work environment undermines your ability to build meaningful relationships with patients. Additionally, the company culture is highly critical and micromanaged. Supervisors frequently monitor your calls, scrutinize your charting, and evaluate your adherence to rigid metrics. This leaves little room for creativity or personal connection in your work. If you’re seeking a supportive and flexible work environment, this may not be the right fit. However, if you’re in urgent need of employment and can tolerate the lack of flexibility, this role might suffice temporarily.