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Premium Retail Services

Part of Acosta Group

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Merchandiser - Retail Merchandiser Premium Retail Services Employee Review

1.0
3 Jul 2015
Recommend
CEO approval
Business outlook

Pros

Flexible schedule, great people to work with in the stores I serviced.

Cons

Where do I begin?? At first I enjoyed working for Premium until they appointed a new Supervisor. The only time I heard from her was when something was wrong, no positive re-enforcement what so ever. I have done jobs that require two people by myself, Roko displays that were just put in the stores. These displays weight over 200 lbs. This was to be a team project and no one ever should up. Since I have a good working relationship with the store I had two employees help. Also had to do 16ft and 20ft reset by myself, because no ever showed up worked from 7:00am in the morning until 9:00p and had to return the next day to finish. I had to fix projects done by other employees. Again no THANK YOU. The store was complaining about the employee who did the set, no name tag was worn and not adhering to the dress code. Walking around like he was lost. I fixed right away even though it was not on my schedule. I wanted the store to have a positive experience with Premium. I went out of my way to make Premium look good. I have also worked overtime to get things done, because they were short on employees. This last week my mother fell and broke her hip and then had a stroke during surgery. I missed some jobs that needed to be done. I was so distraught , sent an email, said something I should of, but all my Supervisor was worried about was getting the jobs done and all I got was thank you for your service and good luck. Would you want to work for a company that has no compassion for there employees?????? I have been with Premium for over two years and have seen many employees quit and of course I picked up the work. Traveling 20 to 30 miles one way, no drive time or mileage. I told one of the employees who I have helped many times that I was terminated and he said he will be leaving too as he has the same complaints. He also tried to get ahold of the Supervisor and she never called back, so he called me. Informed the stores that I have visited over the years of the situation and I was told that I was the best rep they had and asked if I was interested in working for them. That made me feel good. Do yourself a favor and do not even waste you time in appling as they do not care about there employees, no matter how good you are. One more thing I do not need to work, I choose to, because I enjoy merchandising.

avatar
Premium Retail Services Response
10y
Good luck to you. We appreciate your work and do care greatly about our clients and our employees.

Explore other reviews about Premium Retail Services

5.0
14 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It was a great experience

Cons

The mileage change effected a lot of us

avatar
Premium Retail Services Response
3w
Thank you for taking the time to share your feedback and for being part of the Premium team. We’re glad to hear you had a great experience overall. We understand the recent mileage reimbursement changes impacted many employees and appreciate you sharing your perspective. After conducting extensive research, we believe our compensation and mileage reimbursement rates align with current industry standards, though we recognize experiences and viewpoints may vary. Feedback like yours helps us continue evaluating how we support our teams.
2.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

1. It was definitely a great perk being able to create our own schedules to some extent; 2. Working independently was great; Having several stores to go to and a variety of tasks made the job more interesting and fun, and you learn a lot.

Cons

1. Very difficult to complete tasks in the time allotted - you work a lot of hours for free. They tell you to stop and checkout at the end of time, however the app doesn't allow you to checkout. 2. Management was extremely lacking on management, leadership, and especially people skills. We never heard from heard. If we had a question, the answer was always "do the best you can". 3. Like I said, zero communication. When I first started I was apparently working my position, and covering another without knowing. I was very stressful and chaotic, although I chalked in up to just being new. Not so, It was from working two positions. When another person was hired 3 months later I all of a sudden lost a lot of hours. That's when I realized I was being used, and yes, I say used! If she would have explained to me when I started what the situation was, I would have had no problem, but when you put a brand new person in this situation and they are struggling, it would be a nice decision on the managers part to communicate the situation and reassure me that I am not going crazy.

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