Pros
Co-workers became wonderful friends.
Cons
Everything. As a "Spa Coordinator" you are responsible for everything except doing the laser treatments themselves. You are the receptionist, phone operator, scheduler, cashier, waitress, maid, sales person, telemarketer, file organizer, desktop publisher, and whatever else they want to throw at you... (i.e. painter, event scheduler, construction worker, IT department, etc.) There is no in-house IT, so anything that goes wrong with the computers or electrical, you are expected to figure it out or wait a week for the actual IT guy to show up and he's about as much help as a wet mop. You are expected to make sales but if you make a sale to a client that is in the building, you make the techs mad because you are "stepping on their toes", so you are expected to call clients to try to sell them over the phone- WHILE you're answering phones, checking in/checking out clients, dealing with computer issues, keeping the bathrooms spotless and the floors of the entire office swept and mopped... If the phones are down or the weather forces the office to close, they expect you to use your personal cell phone that they don't pay the bill for. Spa Coordinators make the least amount of money but are expected to have the most amount of responsibilities. Good luck on making those "huge paychecks" they talk so much about. Upper management is a joke. The "regional managers" don't know their butt from a hole in the ground. Communication is non-existent but you get into trouble if you do something against any of their constantly changing policies. Upper management constantly contradicts themselves. Client safety and education is last priority- all they care about is that dollar sign. The company offers $250 a month to go toward your benefits, but even with that you can only afford to take advantage of the dental and vision. The health insurance is so high that no one I worked with was able to afford it. For Christmas, don't expect a bonus or a gift. The upper management/owners sent an emailed video wishing everyone happy holidays. I guess we weren't even worth a coupon for a turkey or something. And as for their advertising... it's b.s. It's not "permanent hair removal", it's permanent hair reduction and their catch phrase of "never shave again" is bull. I'm surprised they haven't been sued by all their clients yet.