Pros
Colleagues are nice and friendly, the office is nice itself. Break times are 1 hour. And Broker Managers are very nice.
Cons
Where do I start? I am speaking on behalf of 3 ex colleagues and myself. Your mental health will deteriorate! Management is awful and they do not care about your feedback. No wonder brokers are never happy, as a customer care rep, you will get shouted at by the brokers, who are understandably upset, then your internal team in India will be impossible to get hold of. You will have to raise a query which will never be answered and you never get anything done. the UK team are beyond short staffed, and if you were friends with the teenage management, you were able to gossip and say nasty things about other colleagues. The place I work now is a dream. Human values, everyone genuinely gets treated equally. and don't be surprised when you are promised things and never receive. Culture and Values are disgusting, I only realised this once I found another job who genuinely cares