Company has morphed rom a "family" type culture to a cold corporate borg. HR has outsourced so many functions, its now difficult to get questions answered without having to deal with some third party call center. There has been a huge growth in the numbers and layers of middle management which has insulated the Officers from the "truth on the ground". I can't remember the last time I've seen an officer out and about to get eyes on crews and work in the field. When I started with the company we would see officers regularly. When I started there were 3 layers of management between me and the CEO (Supervisor, Manager, VP) Now I have 6 layers of management between me and the CEO (Manager, Sr Manager, Sr. Director, VP, COO). The complexity and expense all these layers of management added makes work harder to get done and hold poor performing managers accountable.