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Portland General Electric

Engaged employer

Good benefits, The worst supervisors - Customer Service Representative Portland General Electric Employee Review

2.0
13 May 2024
Recommend
CEO approval
Business outlook

Pros

4 weeks vacation, cheap health care, hybrid

Cons

MICROMANAGING, toxic positivity culture, if winter storm or fires in summer could work 12 hour shifts weeks in a row with no day off on a days notice. Customer focused, could care less about employees, forced to come into office even when you had COVID. Even when I had perfect stats of which there is at least 10 they keep track of they would still have monthly meetings asking how you were going to do more.

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Portland General Electric Response
2y
Thank you for sharing your detailed feedback. We're glad to hear you appreciate our vacation policy, healthcare benefits, and hybrid work model. However, we are deeply concerned about the issues you raised regarding micromanagement, work conditions during extreme weather, and the handling of COVID-19 protocols. We understand the importance of a supportive and compassionate work environment and regret that your experience has been otherwise. Your suggestion about management practices is taken seriously, and we will be reviewing our supervisory approaches to ensure genuine compassion and support for all employees. If you're open to it, we encourage you to reach out to our HR department directly at 503-464-7250 so we can have a more in-depth conversation. Thank you, Sequoia

Explore other reviews about Portland General Electric

5.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to build a career. There are strong opportunities for internal movement and development, and leadership genuinely seems to care about employees and the culture. The benefits are excellent, particularly the retirement and 401(k) programs. Like any publicly traded company, there is a focus on performance, accountability, and delivering results, so if you’ve worked in an environment that reports earnings and manages to shareholder expectations, you’ll find the pace and expectations familiar. Overall, a purpose-driven organization with meaningful work and good people.

Cons

- company in transition -communication noise

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2.0
24 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The benefits at PGE are wonderful. 401k Match, a healthy amount of PTO, health support, and the pay is top notch.

Cons

There is a toxic culture being spread in Human Resources right now. There is a lack of fairness and trust being displayed by senior leadership. Most don't feel trusted to do their jobs as they constantly feel watched and monitored. There is a view of favoritism happening and it's noticed by many, observing the lack of flexibility around work life balance, hours and child/elder care responsibilities. There are many out on a leave of absence due to these stressors affecting people who were once healthy excited workers. You can see on their faces how people's health is taking a toll. SLT talks about how your mental and physical health is important, but it feels more like a liability. And in the end, there are overall feelings of if you leave, it's totally okay because they'll just replace you with someone they know. And they don't seem to care.

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